J Coffee Sdn Bhd partners with couriers like GDEX for shipping of your order.
Please allow up to 3-5 working days (not including weekend or public holiday) for your parcels to be packed and delivered as we will be ensuring that the package is safe for delivery.
RETURN OR REFUND POLICY
We are committed to providing quality products to our customers. If you need to return/exchange your product, please review the information below.
Customers may return/exchange the items within 3 days in the following cases:
1)Different from product upon ordering ( wrong item delivered )
2)Damaged products upon receiving.
Terms for returns and exchanges:
-Item must be in items original purchase condition – packing must be unopened, unused, unmarked and not defaced in any manner.
-Shipping costs associated with the return of the product will not be covered by J Coffee Sdn Bhd
Please send back the affected Product(s) to our business address:-
J Coffee Sdn Bhd
PLAZA GLOMAC, D-07-01,
JALAN SS 7/19, 47301
Petaling Jaya, Selangor
If you have any refund and return queries please contact our friendly customer service team on 03-7886 7888 We will always do our best to accommodate your concern as efficiently as possible.