Terms & Conditions:

  1. Initial Deposit Payment requirement for Pre-order booking confirmation. Deposit MUST follow to our invoice DUE payment amount.
  2. Deposit must be paid within 3 days from invoice day or it will be automatically cancelled.
  3. Ready Stock Payment Must Be paid within 24 hours, otherwise Invoice will be automatically cancelled.
  4. Booking deposit are non-transferable, non-refundable    
  5. Balance MUST paid after stock arrived to Malaysia before post out or self-collection.
  6. Once Stock Arrived, Balance payment need to be made within 1 month, after over 1 month period without payment, J Coffee will have right to release the stock to others buyers, buyer need to wait for next batch deliver.
  7. Deposit will be forfeited if stock is not collected after 3 Months.           
  8. The Purchaser hereby agrees that no refund shall be made for any cancellation of purchase order.  
  9. Prices exclude delivery & postage fees.
  10. Warranty Details:
  • Warranty period (Follow by Invoice Description stated) for Manufacturer defects, the warranty does not cover normal wear & tear, any misuse or abuse under normal usage.
  • All warranty claims must be sent back to J Coffee and the buyer is in full responsibility of all shipping charges to and from.
  • In the case that you have received the product damaged, all claims must be made within 7 days and a complaint must be submitted to us within that period.
  • For services and breakdowns, users can send the products back to us for repair but will bear all delivery and courier charges.
  • Upon completion of repair as per Job Sheet, warranty will be cover within warranty period for the same problems upon returning the unit back to user.
  • Any spare parts will be charges separately if the warranty has been expired, warranty only cover 30 days for the same problem upon returning the unit back to the user.